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Privacy Policy

 

Privacy Notice for Fleet Relay Website​

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Effective Date: 6/01/25

Fleet Relay LLC ("Fleet Relay", "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Notice outlines how we collect, use, disclose, and protect your information when you visit our website [https://www.fleetrelay.com] (the “Site”).

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By using our Site, you agree to the terms of this Privacy Notice. Please also review our Terms and Conditions, which govern your use of the Site and services.

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1. Information We Collect

We may collect the following types of information:

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a. Personal Information

Information that identifies or could reasonably identify you, such as:

  • Full name

  • Email address

  • Telephone number

  • Business/company name

  • Mailing or billing address

  • Payment details (e.g., for service transactions)

  • IP address (when it can identify you)

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b. Usage and Technical Data

Automatically collected through cookies, server logs, and similar technologies:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited, time and date of visit

  • Referring URLs

  • Clickstream data

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c. Cookies and Similar Technologies

We use cookies and tracking technologies to improve user experience, analyze site traffic, and enable certain website functionality. You can control cookie settings via your browser.

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2. How We Use Your Information

We use your data to:

  • Provide truck dispatching and logistics services

  • Communicate with you (e.g., respond to inquiries, send confirmations)

  • Process transactions and payments

  • Improve and secure our website and services

  • Send updates, offers, or promotional communications (with your consent)

  • Comply with legal and regulatory obligations

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3. How We Share Your Information

We may share your information with:

  • Service providers: e.g., payment processors, IT support, analytics tools

  • Business partners or affiliates: with your consent or as required to deliver services

  • Law enforcement, courts, or regulatory bodies: where legally required or for protection of rights

  • Successors: in case of a merger, sale, or acquisition

We do not sell your personal information, including to third parties for marketing purposes.

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4. Text Messaging Consent and Mobile Data

If you provide your mobile phone number and consent to receive text messages from us:

  • You may receive text communications from Fleet Relay LLC at (888) 929-7202 regarding account notifications, customer care, and delivery notifications.

  • Consent is not a condition of purchase. Message frequency may vary. Standard message and data rates may apply.

  • You may reply STOP to unsubscribe at any time or HELP for assistance.

  • You may also contact us at privacy@fleetrelay.com for help or to update your preferences.

We do not share your mobile opt-in information with any third parties for any purpose. Any data-sharing practices outlined elsewhere in this Privacy Notice explicitly exclude mobile opt-in information.

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5. Your Rights

a. U.S. Residents (Including Pennsylvania and California)

California Residents (CCPA/CPRA)
If you reside in California, you have the right to:

  • Know what personal information we collect and how we use it

  • Request access to your personal data

  • Request deletion of your data (subject to legal exceptions)

  • Correct inaccurate personal information

  • Opt out of the sale or sharing of personal data (we do not sell data)

  • Limit use of sensitive personal information (if applicable)

To exercise your rights, contact us at privacy@fleetrelay.com or call (888) 929-7202.
We will not discriminate against you for exercising these rights.

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b. European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data

  • Correct or delete your personal data

  • Object to processing or request restriction

  • Data portability

  • Withdraw consent at any time

Our legal bases for processing under GDPR include your consent, contract necessity, compliance with legal obligations, and our legitimate business interests.
For GDPR inquiries, contact us at privacyEU@fleetrelay.com.

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6. How We Protect Your Information

We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and secure server configurations.

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7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Notice or as required by law.

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8. Data Transfers (For EU Users)

If you are in the EEA, your data may be transferred to and processed in the United States. We use appropriate safeguards (e.g., Standard Contractual Clauses) when transferring your data internationally.

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9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal data from them.

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10. Do Not Track Signals

Our Site does not currently respond to Do Not Track (DNT) signals from web browsers.

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11. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing personal data.

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12. Changes to This Privacy Notice

We may revise this Privacy Notice from time to time. Updates will be posted to this page with a revised effective date. Your continued use of the Site indicates your acceptance of the revised policy.

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13. Contact Us

If you have any questions about this Privacy Notice or wish to exercise your privacy rights, please contact us at:

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Fleet Relay
1515 Market Street, Suite 1200
PMB# 45521
Philadelphia, PA 19102
Email: privacy@fleetrelay.com
Phone: (888) 929-7202

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